Avaya controls the use of Avaya one-X Agent and the optional Avaya Video Telephony Solution through licenses. Avaya one-X Agent is available with license types to match the customer contact interaction management requirements.
With the Agent license type, agents can use all the capabilities, including video and other connection modes, namely, My Computer and Other Phone with other deployment options including application virtualization. With the Supervisor license type, supervisors can monitor quality and perform contact center management. If a user does not intend to sign in to the ACD as an agent, but wants to use the features of Avaya one-X Agent, the user can use a Non-Agent license type.
Avaya one-X Agent features by license type
| Feature | Agent | Supervisor | Non-Agent |
| Desk Phone | 
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| My Computer |
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| Other Phone |
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| Screen Pop |
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| Agent Greetings |
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| Click-to-dial |
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| Outlook Integration |
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| Internet Explorer and Mozilla Firefox Integration |
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| Virtualization |
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| Avaya Video Telephony Solution Integration
(Requires a video license) |
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| Follow-up Work |
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| Caller Data |
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| VuStats |
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| Hot Desking |
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| LDAP Integration |
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| Drag-and-Drop Transfer |
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| Drag-and-Drop Conferencing |
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| Work Log |
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| Contact List |
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| Launch Application |
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| Observe agent |
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| Quick Alert |
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| Coach |
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| Barge In or Listen In |
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| Service Observe |
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